Returns & Refunds

Returns & Refunds

We will always refund or replace any damaged or faulty item free of charge.

Due to our products being packaged in glass, occasionally items may arrive broken or damaged. If you experience this please send the product back to us at the address below within 14 days of receipt of purchase and we will send you an immediate replacement.

If you suspect an item to be faulty please return it to us within 14 days of receipt of purchase and we will issue you with a replacement or full refund. You will need to return the item to us as it is important for us to see any faulty goods in order to rectify any problems that may have occurred, and to ensure that it does not happen again. Please note refunds will be issued according to price paid and payment method at the time of purchase.

If you are returning clothing, please return the item/s to Purepotions Skincare in the same condition that you received them. When trying on clothing please avoid make up or lotions coming to contact with the clothing. In the interests of hygiene please also make sure that trousers are tried on over your own underwear. Purepotions Skincare reserves the right to refuse returns of clothing if we consider this has not been done.

If you need to return damaged or faulty goods to us we recommend that you obtain a proof of postage form. With any return items please enclose details of your order reference, name and contact details, together with replacement or refund preference and a receipt of postage cost of returning the item so that we can reimburse this to you.

Please return goods to:

Purepotions Skincare
PO Box 230
Brighton
BN2 9TX

Please check all ingredients on the product label carefully as non faulty goods are not refundable and we are unable to exchange them.

 

Cancelling your order

Under the Consumer Contracts Regulations your right to cancel an order starts the moment you place your order and doesn't end until 14 days from the day you receive your goods. 

A full refund for the cost of the product being cancelled, not including the original postage, will be authorised upon our receipt of your cancellation notification.

It is your responsibility to return the goods to Purepotions Skincare, in the same condition that you received them, following cancellation and the cost of postage to  the return the item/s is also your responsibility and will not be refunded.

Importantly, the goods must be returned within 14 calendar days of the cancellation.

If you would like to cancel your order please call our customer support line on +44 (0)1273 623 123 or email customersupport@purepotions.co.uk with details of your order and order number.

If your goods have already been dispatched you will be required to return them at your cost.

If you have already received your order please print off our cancellation letter to be filled in and sent to us along with the goods.

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In the unlikely event that you experience a reaction to one of our products and would like some advice please contact our customer support line on +44 (0)1273 623 123 or email us customersupport@purepotions.co.uk