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UK DELIVERY

 

We offer free standard shipping for all UK mainland orders of any size or value.

 

Orders received before midday on a working weekday (Monday to Friday except for bank holidays) will normally be dispatched via Royal Mail First Class post within 24 hours. Expect your order to arrive within 2-3 days of shipping, although if the order is received before midday, your package may arrive the very next day.

 

Orders received over the weekend will be dispatched on the following Monday (except for when this falls on a bank holiday).

 

All orders over the value of £50 will automatically be sent via a signed-for postal service free of charge.

 

Please note that this service will require a signature on delivery. If there’s nobody available at your address to provide a signature, you’ll receive a notification from your postman to let you know to arrange redelivery or to collect your parcel from the sorting office. 

Please ensure that you have entered your address correctly; we will send out a confirmation email with the address on it so do check that it is correct and let us know if there are any errors.

If an address has been entered incorrectly by the customer and an order is returned to us, replacements (if requested) will be sent at the cost of the customer.

 

DELIVERY TO EUROPE

For EU deliveries packages are sent using Royal Mail International Standard service, and will usually delivered in 10 to 15 working days but will often arrive sooner.

EU delivery rates are calculated as £4.00 for the first item plus £2.50 per additional item.

 

Please ensure that you have entered your address correctly; we will send out a confirmation email with the address on it so do check that it is correct and let us know if there are any errors.

If an address has been entered incorrectly by the customer and an order is returned to us, replacements (if requested) will be sent at the cost of the customer.

 

DELIVERY TO THE REST OF THE WORLD

For deliveries to countries outside of the EU packages are sent using Royal Mail International Standard Service, and will usually be delivered in 10 to 15 working days but can often arrive sooner.

Delivery charges to countries outside the EU will be calculated for you as you checkout your order according to the the number of items you are buying and the destination they’re going to. Currently this is £7.00 for the first item plus £4.00 per additional item. The total shipping costs will be shown on your invoice before you confirm your order.

 

For Australia, Hong Kong, New Zealand, Singapore and United Arab Emirates there is an extra fixed shipping fee of £5.30 for a track and trace service, which means that parcels can be tracked online and will require a signature on delivery.

This means a fixed cost of £12.30 for the first item plus £4.00 per additional item.

 

Please ensure that you have entered your address correctly, particularly for overseas addresses; we will send out a confirmation email with the address on it so do check that it is correct.

If an address has been entered incorrectly by the customer and an order is returned to us, replacements (if requested) will be sent at the cost of the customer.

 

If you have any questions about shipping please email us at customersupport@purepotions.co.uk or call us on +44 (0)1273 623 123