Terms & Conditions


Customer orders are usually shipped within 3-5 working days. Please be aware that during busy periods this may be longer.

As we deliver by first class Royal Mail we anticipate that customer orders will be delivered by the next working day after you have been adivsed that your order has been dispatched, however Royal Mail can take an extra few days during busy periods.

If an item you have ordered is out of stock we will inform you by email or telephone and advise you of an estimated delivery date.


Cancelling your order

Under the Consumer Contracts Regulations your right to cancel an order starts the moment you place your order and doesn't end until 14 days from the day you receive your goods. 

A full refund for the cost of the product being cancelled will be authorised upon our receipt of your cancellation notification.

It is your responsibility to return the goods to Purepotions Skincare, in the same condition that you received them, following cancellation and the cost of postage to return the item/s is also your responsibility and will not be refunded.

Importantly, the goods must be returned within 14 calendar days of the cancellation.

If you would like to cancel your order please call our customer support line on +44 (0)1273 623 123 or email customersupport@purepotions.co.uk with details of your order and order number.

If your goods have already been dispatched you will be required to return them at your cost.

If you have already received your order please print off our cancellation letter to be filled in and sent to us along with the goods.



Prices are shown in pounds sterling including VAT.

We accept most major credit/debit cards including Visa, Mastercard and Switch, please use the Paypal button and use the credit card feature there - you do not need to be a paypal subscriber to use this facility.

If you wish to pay by cheque or postal order, please post your payment to us and include the following details:

Telephone Number
Order Reference (where relevant)

Please post your payment to:

Purepotions Skincare
PO Box 230

If you have any queries please call us on 01273 623123 or email us on customersupport@purepotions.co.uk


Purepotions Skincare Limited is registered in England

Registered Office: Unit B, Level 1, New England House, New England Street, Brighton, BN1 4GH | Company No: 06207697 | Vat No: 907 1753 26