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PUREPOTIONS PRIVACY POLICY

Effective Date: May 25, 2018

 

  1. Overview
  2. Changes to this Privacy Policy
  3. Who we are
  4. What type of information is collected from you?
  5. How is your personal information used?
  6. Sharing your personal information
  7. Behavioural advertising
  8. Do not track
  9. Your rights
  10. Data retention
  11. Minors
  12. Newsletter sign up
  13. Links to other websites
  14. Cookie Policy
  15. Contact Us

 

OVERVIEW

At Pure Potions Skin Limited, we are committed to maintaining the trust and confidence of our visitors to our web site and subscribers to our newsletter.

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. Buy using our website, you are agreeing to be bound by this Policy.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, have any questions regarding this Privacy Policy and our privacy practices or simply want more information please contact our Data Protection Office at customersupport@purepotions.co.uk, by telephone at +44 (0)1273 623 123 or by mail at:

Data Protection Officer
Pure Potions Skin Ltd
PO Box 230 
Brighton
BN2 9TX

 

CHANGES TO THIS PRIVACY POLICY

We keep our privacy notice under regular review. This privacy notice was last updated on 29th April 2018.

 

WHO WE ARE?

We are Pure Potions Skin Ltd, a manufacturer of natural skincare and hair products based in Brighton, United Kingdom. We are listed in Companies House as Pure Potions Skin Limited and our Company Number is 11181014. Our  registered office is Heathmans House, 19 Heathmans Road, London, SW6 4TJ. Our VAT Number is GB 289 1301 91.

 

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

When you visit our site, we automatically collect certain information about your device, including information about your web browser,  IP address, time zone and some of the cookies that are installed on your device. Additionally, as you browse www.purepotions.co.uk, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with our website. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  •  “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Please scroll down for more information on our Cookie Policy. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through our website, as part of the buying and selling process, we collect personal information you give us such as your name, billing address, shipping address,  email address and telephone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW IS YOUR PERSONAL INFORMATION USED?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

  • communicate with you;
  • screen our orders for potential risk or fraud;
  • when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services;
  • process an order that you have submitted;
  • deal with entries in a competition;
  • notify you of changes to our services; and
  • send you communications which you have requested and that may be of interest to you. These may include information about marketing campaigns (for more information see section Newsletter Sign Up).

 

SHARING YOUR PERSONAL INFORMATION

We may pass your personal information to our third party service providers for the purposes of completing tasks and providing services to you on our behalf (for example to process payments, store your contact details, understand how visitors use our website and to send you newsletters).

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes.

We use Shopify to power our online store, you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy

When you are using our secure online payment pages, your payment is processed by Paypal, a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. To view Paypal’s Privacy Policy please visit https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev.

We use Google Analytics to help us understand how our customers use the Site. Google Analytics collects standard internet log information and details of visitor behavior patterns. We do this to find out such things as the number of visitors to various parts of our website. This information is only process in a way which does not identify anyone. We do not make, and do not allow, Google to make any attempt to find out the identities of those visiting our website. You can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

We use a third party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

We use Facebook Pixels which enables Pure Potions to measure, optimize and build audiences for advertising campaigns served on Facebook. In particular it enables Pure Potions to see how our users move between devices when accessing the Pure Potions web site and Facebook, to ensure that Pure Potions' Facebook advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on the Pure Potions web site. For further information about the Facebook Pixel please see:
https://en-gb.facebook.com/business/help/651294705016616.

We may transfer your personal information to a third party if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected. 

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser

 

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at customersupport@purepotions.co.uk or call us on +44(0) 1273 623 123.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through our website), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred, using our Shopify platform, outside of Europe, including to Canada and the United States.

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Clicking the “unsubscribe” link in the footer of all our newsletter communications with you.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

MINORS

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ unfortunately you are not allowed to provide us with any personal data or signup to receive email notifications or engage with any advocacy items. The minimum age to use any services provided by Pure Potions Skin Ltd is 16 years old.

  

NEWSLETTER SIGN UP

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our Data Protection Officer on customersupport@purepotions.co.uk.

 

LINKS TO OTHER WEB SITES

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you will need to check that site’s own Privacy Statement.

 

 

COOKIES POLICY

We use a system of classifying the different types of cookies which we use on our website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.

 

WHAT IS A COOKIE?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.  

 

HOW LONG ARE COOKIES STORED FOR?

Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.  

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

 

COOKIES USED ON THIS WEBSITE

A list of all the cookies used on www.purepotions.co.uk by category is set out below.

Strictly necessary cookies 

These cookies enable services you have specifically asked for.  These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.

Performance cookies 

These cookies collect anonymous information on the pages visited.  By using the website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works.

Functionality cookies

These cookies remember choices you make to improve your experience.  By using the website, you agree that we can place these types of cookies on your device.

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.  

Third party cookies 

These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.

For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don't control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.  

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CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customersupport@purepotions.co.uk or by mail using the details provided below:

Data Protection Officer
Pure Potions Skin Ltd
PO Box 230
Brighton
BN2 9TX